Manage my business Healthcare Dashboard

Manage my business | Healthcare Dashboard

Healthcare Dashboard: Ensure patient satisfaction, Optimize resources usage, Monitor organization financial effectiveness.

CONTEXT & CHALLENGES

In the health sector, the essential factors are quality of care and patient satisfaction. However, it is also essential to control costs, otherwise poor distribution of resources can rapidly lead to a reduction in the quality of care. It is absolutely vital, therefore, to remain efficient. The manager or management team should be able to analyze all key measures in order to create reports for hospitals, schemes and geographical areas. All of the related data needs to be broken down in various ways, and shared with the relevant personnel, in order to manage their activities as efficiently as possible.

Lastly, it is necessary to ensure patient satisfaction, optimize resource use, and monitor the organization’s financial efficiency. The healthcare sector is one of the most closely scrutinized sectors (in particular emergency services) by the general public. The challenge therefore lies in a precarious balance between the quality of care provided (the best possible), and control of costs and waste inherent in the provision of medical care.

Bed occupancy rate, management of appointments in clinics, clinical trials, dental treatments, financial management, health awareness, healthcare access and insurance, efficiency of medical visits, hospital management, efficiency of medical and nursing staff, maternity, pediatric, psychiatric and surgery units, medical prescriptions, healthcare and service provided for patients, emergency response, healthcare support services, veterinary health, laboratories, waiting times… All of these various parameters need to be monitored on a daily basis.

The use of a healthcare dashboard is now essential in order to comprehensively monitor parameters and challenge indicators in real time.

HEALTHCARE GOALS AND OBJECTIVES

Quality & Patient Safety

  • Improve health care quality and patient safety
  • Improve the healthcare of the communities who are serve by providing patient-focused, high quality, cost-effective services while promoting health and wellness
  • Enhance quality of care delivered to ensure healthy outcomes
  • Promote efficient and organized system delivery models enabling easy access to well-coordinated care for the most patients possible
  • Provide the highest quality of care to the patients by evaluating their health needs in the context of comprehensive, patient-centered care

Efficiency, Transparency, Accountability and Effectiveness

  • Practice an interdisciplinary, team approach to care and to effectively function within a complex healthcare delivery system
  • Develop and encourage a philosophy and methods of life-long learning, quality improvement, and continuing medical education
  • Implement a faculty development program that promotes retention, teaching skills, and academic and clinical excellence
  • Strengthen program integrity and responsible stewardship by reducing improper payments, fighting fraud, and integrating financial, performance, and risk management
  • Improve environmental, energy, and economic performance to promote sustainability

Research & Education

  • Provide support services to biomedical, clinical and public health research being conducted in hospital based research centres and departments
  • Provide executive and administrative support to a number of researches and special purpose committees whose role is to ensure the ethical and safe conduct of research
  • Perform research administration functions for research grants and projects, scholarships, clinical trials
  • Define and run development program for all staff

SOLUTIONS

In order to ensure healthcare quality on a long-term basis, it is important to optimize costs and limit waste. Waste can come in many forms: rooms, overnight stays, human and material resources, drugs, etc. Better management of the various parameters improves the profitability of organizations, and creates a calmer and higher quality working environment for medical staff. With this in mind, the fully customizable healthcare dashboard enables:

  • Unified access to medical files and patient information

  • Easy exploration of expenditure in the medical care system

  • Monitoring of trends in order to minimize costs

  • Increased patient satisfaction by optimizing cycle length

  • Understanding of profitability for each specialization, Diagnosis Related Group (DRG), gender and age

  • Identification of cost and profitability models for each admission method and specialization

  • Provision of interactive online dashboards for staff, giving them access to accurate data in real time, wherever they are…

HEALTHCARE KPIS

Key Performance Indicators are used to measure the realized progress towards a strategic objective.
For an Healthcare dashboard, here is a sample list of KPIs Lintao recommends (non exhaustive list):

  • Number of patients

  • Number of stays

  • ALOS (Average length of stay)

  • Revenues (€)

  • Revenue per patient

  • Revenue per stay

  • Patient age

  • Accounts receivable

  • Accounts payable

  • Staff (#)

  • Medical staff (#, %)

  • Non-medical staff (#, %)

  • Payment period (days)

  • Patient satisfaction

  • Patient complaint rate

  • Patient/staff ratio

  • Admissions

  • Medical appointments (#)

  • Costs per bed

  • # patients waiting more than x hours

  • # patients treated

  • Medical costs of care

  • % 28 day emergency readmission

  • … or your own Healthcare KPIs

HEALTHCARE ANALYTICAL AXES

The axes of analysis represent the elements by which you want to segment your observable information (such a KPIs) to understand the rationales behind a given performance. Also called ‘dimensions’.
For an Healthcare dashboard, Lintao identifies the following axes of analysis (non exhaustive list):

  • Time

  • Unit

  • Room

  • Patient

  • Doctor

  • Pathology

  • Stay Type

  • … or your own Healthcare analysis axes

GET AN IMPACTFUL HEALTHCARE DASHBOARD ON YOUR BI TECHNOLOGY

Tableau Software

Learn more →

Qlik Sense

Learn more →

Some references of Healthcare Dashboards